Nick j Hfr

FRAUD

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They took my money, never gave me a tracking number or shipping anything, and then wouldn’t email me back and now the websites gone! WTF!
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Andray Lnr

Where is my jacket

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Ondemandgear - Where is my jacket
Where’s my order at I ordered this in January o also email you serval of times and no response from it’s a shame how you scam people out of there money god don’t like ugly karma is a *** what goes around comes around double
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Reason of review:
Order processing issue
Eldin Bny

Never recieved

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Ondemandgear - Never recieved
On December 1 st I ordered 2 Patriots Jackets never recieved (today's date February 13) have contacted them several times and every time I get the same standard form letter.I,Alison have on several occasions a refund.Didnt happen.Filed a complaint with BBB and let them know got no response I feel this is terrible customer service.My Step son and his bride to be had nothing for Christmas.We should be able to all get together and do something about this situation . My order # is OD3426. Dated December 1st .I have several copies of emails I sent and responses ( when they did get responded to) Da
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Loss:
$180
Cons:
  • No delivery of item at all
  • That i never recieved my items
Reason of review:
Poor customer service

Preferred solution: Full refund

4 comments
Ernan Pml

I had the same thing happened to me I ordered my Patriots jacket for $89 and I still haven't received it here we are in March and I'm out of $89 this company is a fraud they are scamming people out of their money and they don't get back to you you haven't received a refund no letters nothing I think the general attorney needs to get involved and find out what's going on I think the Patriots should also take some legal action where they're using their name and scamming people out of their money...

Guest

March 15 th still not resolved.They ignore all my emails

Guest

after read a lot of stores, I am just wondering why the AG office is not do anything. Yes I am in the same boat

Guest

Please help us.I am not the only one who got screwed there are hundreds of us

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Zyler Adj

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Verified Reviewer

Personalized jacket never received

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Ondemandgear - Personalized jacket never received
They took payment off my Visa card December 2017 and never received order.
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Reason of review:
Order processing issue
mireille b Rci

SCAMMER

Ondemandgear - SCAMMER
ordered on 02-12-2017, never receive this, not answer email, never buy from this companies, want refund scammer, This is the site offering beautiful sports jackets. IT IS A SCAM!!!! DO NOT send MONEY!!! I ordered a jacket for a Christmas present 2 months ago, and still nothing. Form letter email responses, Voice message on phone calls. SCAM, SCAM, SCAM!!! Please anyone knowing someone interested in their merchandise, share this or read other reviews!!!! SCAM, Warning! Warning! Do not order anything from OnDemandGear.com. They are a scam company. They get your order take your money and don’t send you anything. They’ll answer a couple of inquiries, say sorry for inconvenience or will check on status of your order. Then stop answering your emails. Apparently they’ve been doing this awhile. Their ads are on Facebook for a jacket of your favorite sports team. Get the word out.
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Loss:
$95
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous

2 hooded Minnesota Viking Jackets

Ordered these jackets off a Facebook link on November 24, 2017. the amount was 179.99 dollars which was debited from our Credit card in December 2017. As of today August 3, 2018, no Jackets yet, many attemps to find out the status of these jackets were made. only responds I got back was to keep awaiting, after that no responds, I can not go back to the credit card because the charge in to old now. I would like my money back of the 2 jackets ASAP. Ondemand Gear needs to come clean and refund my money, these Jackets were to be Christmas presents for the year 2017, I sure hope I can get my money back or even the 2 jackets would still be nice to get.
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Tonya D Ymd

Patriots jacket

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Ondemandgear - Patriots jacket
I ordered a jacket on November 21st, 2017 for a xmas gift, delivery was promised 3 weeks, it's been over 12 weeks and haven't seen nothing!! I have emailed and emailed over and over and nothing. They don't respond, they took their money and ran. Don't EVER order from them EVER!!!
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Reason of review:
Order processing issue
Catherine H Xlg

Never received my jacket

Ondemandgear - Never received my jacket
Ondemandgear - Never received my jacket - Image 2
I ordered a Georgia Bulldog jacket for my son on Dec. 20, 2017 and to date, have not received it. Went to my confirmation email for the order & it says “oops something went wrong, email down”. Totally pissed off!
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Reason of review:
Order processing issue
Farrah T Bng

The biggest scam.

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Ondemandgear - The biggest scam.
I placed an order for a Raiders coat on dec 1st 2018 they still havent sent my product but charged my card. Hopefully the credit card company understands and refunds my money.
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Reason of review:
Order processing issue
Anonymous

OnDemandGear has not acknowledged my emails and their phone refers you just to email them. The website says they answer in 24 hours but haven’t. They took my money but haven’t sent the product.

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OnDemandGear has not acknowledged my emails and their phone refers you just to email them.  The...
OnDemandGear has not acknowledged my emails and their phone refers you just to email... - Image 2
I ordered a Vikings jacket for my husband. When I ordered it it gave me the option for them to send updates on the shipping via text messaging. I have not received any texts and I have not gotten any response via email. You can’t even talk to a human to verify anything. I never order things like this as it was an advertisement through Facebook that my husband shared as he is a Vikings fan. I thought I would order this item for Christmas as he obviously liked it when he shared it. I don’t even want it now because I am so pissed that they don’t respond to anything. I will report this as a scam and spread it all over Facebook and other social media they advertise on if I don’t get some response within 24 hours from a few minutes ago.
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Loss:
$90
Cons:
  • No response from them
Reason of review:
Order processing issue

Preferred solution: Full refund

9 comments
Guest

I ordered 2eagles jackets at the end of nov. i still didn’t get anything from them. Emailed them and they said they are all backed up they will be sent out soon nothing still

Guest

My Dad ordered 2 Eagles coats and still nothing.This was back in the very end of November/ beginning of December.Promised Christmas delivery.They sent him a letter stating there was an issue with customization. They then used the tracking info from that letter as “proof” they sent my dad something so that his bank won’t issue a refund to him.

It’s been under investigation by the bank three times now.The phone number is shut down and they never answer emails.

Legit scam. He’s a hardworking man and now out over $200.By the sounds of it, this company has probably made millions and haven’t delivered on anything.How are they still in business?????

Guest

I also ordered from Ondemandgear.com for 2 personalized jackets. I have never received them either.

I ordered them on November 21st. I send them emails and get the same email back everytime....it is on backorder. I have since contacted many agencies who are working on it.

This is a disgrace to do this to people who believe in what they are buying. I hope they can sleep at night.

Guest

I also placed an order right before Thanksgiving. I received a letter stating that there was a defect in my jacket and they would try their best to have it to me by Christmas.

To date, I do not have the jacket and I have sent 3 emails with no response.

THIS SCAM IS THE WORST TO DO THIS TO PEOPLE FOR A HOLIDAY WHEN SO MANY PEOPLE ORDER ONLINE FOR CHRISTMAS PRESENTS. I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU.

Guest
reply icon Replying to comment of Guest-1412264

Did you ever receive the jacket? I ordered a month ago & nothing! Tomorrow contacting credit card company.

Guest

I as well

Placed an order for my son for a Blackhawks jacket. The order was placed Thanksgiving weekend so that I would receive it in time for Christmas.

I had not received any updates on shipping as promised and any emails inquiring about the status of my order went unanswered, although the website states all emails will be answered within 24 hours. I finally filed a claim with PayPal, however this company is very slick and provided them and me with a tracking number for the package, and the package ended up being a letter stating there will be a delay in shipping due to a defect in the product. All they offered was a 20% discount on a future order to resolve my complaint.

I will never order from this company again and plan on going to social media where the advertisement was and letting people know not to order from this company. They are a scam and took my $89 before delivering the goods.

Guest
reply icon Replying to comment of Guest-1411384

Keep fighting! They did the same with tracking info with my Dad with PayPal.

He told them they need to keep looking into it and asked them about the package weight of the tracking info they sent. A piece of paper does not weigh the same as a jacket (or two in his case).. PayPal is keeping the claim open and continuing to investigate.

If enough people keep it up, hopefully we can all get our money back. How much are they literally STEALING from all of us?!

Guest

I also ordered from on demand and I have received my order Ian pissed they do not respond on now answers the phone this is very upsetting and make you not want to order anything from online I say in demand is a scam spread the word DO NOT SHOP AT ON DEMAND!!!!!

Guest
reply icon Replying to comment of Guest-1411110

so you DID receive your order? in what amount of time?

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Farrah T Bng

Charged my card no product.

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Ondemandgear - Charged my card no product.
They keep writing this bs but wont swnd my merchandise.
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Reason of review:
Order processing issue
Anonymous

On Demand Gear- This company is a rip off don't buy!!!

I ordered a personalized sweatshirt for my partner for Christmas on Dec. 12th said it would be delivered on Jan 3rd. It is now Jan. 20th and have not heard nothing. I have tried to email them I received and automated response that says we are behind on orders and that is it. There is no place to call or and really no contact person that I can get a hold of . I am out $100 bucks and I am pissed. This is their website https://ondemandgear.myshopify.com/ that the order was placed. If you want to be a victim order from this company.
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Reason of review:
Have not received product after waiting 2 weeks longer than promised. I still have not received product. I am contact the Better Business Bureau

Preferred solution: Full refund

26 comments
Guest

Sounds like a lot of us get taken for $100 or more. I too ordered in November.

Money was removed from my account immediately, but have yet to receive any merchandise.

Sure wish I had gone with my gut instinct and not ordered from them. Don't know if anything can be done, but still trying to get money back some how.

Guest

I still have not received my jacket I want my money back I order that jacket in December and still nothing I have emailed them no responds I want something

Guest

I also ordered in november for christmas and never got my ordered. No response to my emails and just like u they got my money. So pissed off

Guest

I ordered Dec 26 2018 no hoodie no responded

Guest

I ordered the personalized Steelers jacket for my husband on January 10th. I emailed on February 12th and again on March 1st, still no response. I will be calling MasterCard tonight to report this fraud.

Guest

i also ordered stuff from them and it was back in Nov and was a Christmas gift. they replied and said it wad because of Christmas rush but now it is March and still have not received my parcel

Guest

I ordered a jacket Nov 18 th still not received a lot of apologies and even a letter in the mail promised by Christmas and now haven’t received anything from them since Jan 25 th they took the money out of my account the day I ordered don’t buy from them

Guest

How do I got about reporting them to the bbb, ondemandgear website is shut down

Guest

I too order a personalised jacket Dec 16th and have not yet received anything, I've sent 6 emails and they responded to the first 4 with they were sorry they a working on getting me the jacket asap......nothing

Guest

I ordered a jacket on December 9th, and still have not received the jacket. It’s February 25th, and I have also sent several emails with no response.

I am out $100.00 too. I will be contacting my bank tomorrow.

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Anonymous

It’s a scam

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Ondemandgear - It’s a scam
Ondemandgear - It’s a scam - Image 2
Ondemandgear - It’s a scam - Image 3
I ordered the patriots personalized Sherpa jacket on December 3, 2017. I emailed them on January 1, 2018 as I had not yet received the jacket. I also noticed on the website that it stated, orders placed after 12/10 would not be guaranteed for Christmas delivery. I received the automatic generic email 2 days later saying there was a major backlog, we are working overtime to process your order, please wait for your tracking number, etc. I emailed again on February 10, 2018 and no response. As of today February 28, 2018, I still have not received my jacket and still no response via email. Attached below are the emails I sent and the generic one they sent to me. I will be contacting my bank to get my money back. I was hoping this wasn’t a scam but I googled and sure enough this popped right up.
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Reason of review:
Order processing issue
2 comments
Guest

I ordered a jacket on the 22nd of December and been trying to get ahold of them since then and February 28th I sent a message and no response all I do is take your order and take your money but yeah I'm getting hold of my bank also play ours a bunch of scammers

Guest
reply icon Replying to comment of Guest-1440444

Bunch of scammers is right! My bank cancelled my debit card as well and is sending me a new one.

They didn’t want my info out there with this useless fake company. It can take a long time to get your money back because the bank has a certain process to go through. At this rate, don’t even care how long it takes, I just want my money back.

Good luck to you! Hopefully everything works out with your bank!

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Roy D Cnn

Fraud

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Paid for jacket never received it. Suit up ondemandgear. It's gonna get real.
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Reason of review:
Order processing issue
Lema Maw

Eagles jacket ordered 12/17/17

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No answer order jacket 12/17/17 eagle champingship 2x thomas name on back it is now 6 5 18 have not recived my fsvket
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Reason of review:
Order processing issue