Ondemandgear
Reviews and Complaints
Nick j Hfr
FRAUD
They took my money, never gave me a tracking number or shipping anything, and then wouldn’t email me back and now the websites gone! WTF!
Andray Lnr
Where is my jacket
Where’s my order at I ordered this in January o also email you serval of times and no response from it’s a shame how you scam people out of there money god don’t like ugly karma is a *** what goes around comes around double
Reason of review:
Order processing issue
Eldin Bny
Never recieved
On December 1 st I ordered 2 Patriots Jackets never recieved (today's date February 13) have contacted them several times and every time I get the same standard form letter.I,Alison have on several occasions a refund.Didnt happen.Filed a complaint with BBB and let them know got no response I feel this is terrible customer service.My Step son and his bride to be had nothing for Christmas.We should be able to all get together and do something about this situation . My order # is OD3426. Dated December 1st .I have several copies of emails I sent and responses ( when they did get responded to) Da
Loss:
$180
Cons:
- No delivery of item at all
- That i never recieved my items
Reason of review:
Poor customer service
Preferred solution: Full refund
4 comments
Zyler Adj
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersonalized jacket never received
They took payment off my Visa card December 2017 and never received order.
Reason of review:
Order processing issue
mireille b Rci
SCAMMER
ordered on 02-12-2017, never receive this, not answer email, never buy from this companies, want refund scammer, This is the site offering beautiful sports jackets. IT IS A SCAM!!!! DO NOT send MONEY!!! I ordered a jacket for a Christmas present 2 months ago, and still nothing. Form letter email responses, Voice message on phone calls. SCAM, SCAM, SCAM!!! Please anyone knowing someone interested in their merchandise, share this or read other reviews!!!! SCAM, Warning! Warning! Do not order anything from OnDemandGear.com. They are a scam company. They get your order take your money and don’t send you anything. They’ll answer a couple of inquiries, say sorry for inconvenience or will check on status of your order. Then stop answering your emails. Apparently they’ve been doing this awhile. Their ads are on Facebook for a jacket of your favorite sports team. Get the word out.
Loss:
$95
Reason of review:
Order processing issue
Preferred solution: Full refund
Anonymous
2 hooded Minnesota Viking Jackets
Ordered these jackets off a Facebook link on November 24, 2017. the amount was 179.99 dollars which was debited from our Credit card in December 2017. As of today August 3, 2018, no Jackets yet, many attemps to find out the status of these jackets were made. only responds I got back was to keep awaiting, after that no responds, I can not go back to the credit card because the charge in to old now. I would like my money back of the 2 jackets ASAP. Ondemand Gear needs to come clean and refund my money, these Jackets were to be Christmas presents for the year 2017, I sure hope I can get my money back or even the 2 jackets would still be nice to get.
Tonya D Ymd
Patriots jacket
I ordered a jacket on November 21st, 2017 for a xmas gift, delivery was promised 3 weeks, it's been over 12 weeks and haven't seen nothing!! I have emailed and emailed over and over and nothing. They don't respond, they took their money and ran. Don't EVER order from them EVER!!!
Reason of review:
Order processing issue
Catherine H Xlg
Never received my jacket
I ordered a Georgia Bulldog jacket for my son on Dec. 20, 2017 and to date, have not received it. Went to my confirmation email for the order & it says “oops something went wrong, email down”. Totally pissed off!
Reason of review:
Order processing issue
Farrah T Bng
The biggest scam.
I placed an order for a Raiders coat on dec 1st 2018 they still havent sent my product but charged my card. Hopefully the credit card company understands and refunds my money.
Reason of review:
Order processing issue
Anonymous
OnDemandGear has not acknowledged my emails and their phone refers you just to email them. The website says they answer in 24 hours but haven’t. They took my money but haven’t sent the product.
I ordered a Vikings jacket for my husband. When I ordered it it gave me the option for them to send updates on the shipping via text messaging. I have not received any texts and I have not gotten any response via email. You can’t even talk to a human to verify anything. I never order things like this as it was an advertisement through Facebook that my husband shared as he is a Vikings fan. I thought I would order this item for Christmas as he obviously liked it when he shared it. I don’t even want it now because I am so pissed that they don’t respond to anything. I will report this as a scam and spread it all over Facebook and other social media they advertise on if I don’t get some response within 24 hours from a few minutes ago.
Loss:
$90
Cons:
- No response from them
Reason of review:
Order processing issue
Preferred solution: Full refund
9 comments
Farrah T Bng
Charged my card no product.
They keep writing this bs but wont swnd my merchandise.
Reason of review:
Order processing issue
Anonymous
On Demand Gear- This company is a rip off don't buy!!!
I ordered a personalized sweatshirt for my partner for Christmas on Dec. 12th said it would be delivered on Jan 3rd. It is now Jan. 20th and have not heard nothing. I have tried to email them I received and automated response that says we are behind on orders and that is it. There is no place to call or and really no contact person that I can get a hold of . I am out $100 bucks and I am pissed. This is their website https://ondemandgear.myshopify.com/ that the order was placed. If you want to be a victim order from this company.
Reason of review:
Have not received product after waiting 2 weeks longer than promised. I still have not received product. I am contact the Better Business Bureau
Preferred solution: Full refund
26 comments
Anonymous
It’s a scam
I ordered the patriots personalized Sherpa jacket on December 3, 2017. I emailed them on January 1, 2018 as I had not yet received the jacket. I also noticed on the website that it stated, orders placed after 12/10 would not be guaranteed for Christmas delivery. I received the automatic generic email 2 days later saying there was a major backlog, we are working overtime to process your order, please wait for your tracking number, etc. I emailed again on February 10, 2018 and no response. As of today February 28, 2018, I still have not received my jacket and still no response via email. Attached below are the emails I sent and the generic one they sent to me. I will be contacting my bank to get my money back. I was hoping this wasn’t a scam but I googled and sure enough this popped right up.
Reason of review:
Order processing issue
2 comments
Roy D Cnn
Fraud
Paid for jacket never received it. Suit up ondemandgear. It's gonna get real.
Reason of review:
Order processing issue
Lema Maw
Eagles jacket ordered 12/17/17
No answer order jacket 12/17/17 eagle champingship 2x thomas name on back it is now 6 5 18 have not recived my fsvket
Reason of review:
Order processing issue
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I had the same thing happened to me I ordered my Patriots jacket for $89 and I still haven't received it here we are in March and I'm out of $89 this company is a fraud they are scamming people out of their money and they don't get back to you you haven't received a refund no letters nothing I think the general attorney needs to get involved and find out what's going on I think the Patriots should also take some legal action where they're using their name and scamming people out of their money...
March 15 th still not resolved.They ignore all my emails
after read a lot of stores, I am just wondering why the AG office is not do anything. Yes I am in the same boat
Please help us.I am not the only one who got screwed there are hundreds of us